All the Jargon from getting in touch to delivery and legal

UK

We aim to dispatch all orders within 2 working days of receiving them. During peak mail order periods (for instance, Christmas or other promotional activities), this time frame may be extended slightly, although every effort will be made to dispatch your order as soon as possible. 

Unfortunately due to us subsidizing part of the delivery costs we are not always able to provide a shipping tracking number. In our quest to be the most trust centric we need to extend that trust to Royal Mail.

International shipping is not available on the smaller 6 x Variety pack as we can only ship these out at a loss and we refuse to increase the portion of the shipping for these packs that we expect the customer to pay. Please review the larger packs :)

Standard delivery is charged at £1/£2/£3 per order depending on the size of the pack. We are currently taking most of the hit with the couriers, but we are working towards cheaper, hopefully free shipping in the future.

If you live close to our depot (1 Bedroom Flat) in Manchester you might catch one of us slipping it in for faster service.

Convenient Delivery Packaging

For our smallest variety pack we will aim to send in a box designed to fit through your letterbox. Although Royal Mail still consider it a small package our experience has shown 95% of the time we can get this delivered even when your a not home.

N.B not all letterboxes are made equal, if we cant post it we will make a call on if there is a safe place to leave the package or ourselves or royal mail will return the package for a safe collection or re-delivery  at a more convenient time. 

We collect information from our customers in order to process orders and to serve you better with useful and important information such as; new Blumin product updates, Blumin tea business/website improvements, discounts, monthly newsletter and order status/refund or return status updates.

Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information.

If you choose to share the information with us we promise that the information you have provided us will remain strictly confidential and will not be shared, sold or rented with external parties except as outlined in this policy. 

We will use the information you have provided us with to check that your credit card is valid, to charge you for products you have chosen to purchase from Blumin website, to send you products that you have purchased, to communicate you with Blumin related matters and to provide you with order and billing history information.

The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.

By using our website and services, you are accepting the terms of service and privacy policy within the account sign up process. You acknowledge and agree to the collection, storage, disclosure and other uses of your information as permitted and described by this privacy policy, as may be amended and updated from time to time.

If you accept our terms of service and privacy policy, you agree to our use of your email address and other personal information in marketing and business development activities. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in.

Updates to Privacy Policy:

This privacy policy may be updated at any time, for any reason. Any updates will be posted in the privacy policy section of this website and indicate its effective date. We encourage you to review any changes carefully. Your continued use of our website will mean that you and agree to that all changes. Please contact us if you have any questions or concerns regarding this privacy policy.